These terms establish the general framework for the use of the Istorii cu Cașcaval website, as well as the conditions applicable to orders placed online through it. Accessing, browsing, and using the website, as well as placing an order, constitute acceptance of these terms by the user or buyer.
The website is administered by:
Istorii cu Cașcaval SRL
Stores: Alexandru cel Bun 83 | Bogdan Voievod 1 | Arborilor 21 | Mihail Sadoveanu 42/6 | Mateevici 2/1, Stăuceni | Palas 7A, Palas Mall, Iași
Phone: (+373) 78013333
Email: info@icascaval.md
If you do not agree with the provisions below, please do not use this website.
For the purposes of these terms, the terms below shall have the following meanings:
Seller / Company – Istorii cu Cașcaval SRL, the operator of the website and the supplier of the products sold online.
User – any natural or legal person who accesses, browses, or interacts with the website.
Buyer / Client – any natural or legal person who places an order through the website.
Consumer – a natural person who orders products for personal needs unrelated to professional or commercial activity.
Online order – the request submitted through the website by which the client expresses the intention to purchase one or more products.
Distance contract – the contract concluded between the seller and the buyer without the simultaneous physical presence of the parties, by using exclusively means of distance communication.
Goods / Products – the products displayed on the website and offered for sale.
By using the website and/or placing an order, the user confirms that they have read, understood, and fully accepted these terms of use.
These terms apply to all website visitors, as well as to all buyers who place online orders.
The website is intended for the presentation of products and to facilitate the placement of online orders.
Users undertake to use the website lawfully, responsibly, and without causing damage to the company, other users, or the functioning of the platform.
It is prohibited to:
access data or protected sections of the website without authorization;
copy, reproduce, distribute, or use the website content without the company’s prior written consent;
use the website for fraudulent, abusive purposes or for purposes contrary to the applicable law.
Orders may be placed online through the website.
By finalizing the order, the buyer submits a firm request to purchase the selected products. The distance contract shall be deemed concluded at the moment the order is confirmed by the seller through the communication means used by the company.
The company reserves the right to contact the client to confirm the order, verify the data provided, or clarify certain aspects related to product availability, delivery, or payment.
In order to place an order, the client may be required to provide data such as: first name, last name, phone number, delivery address, email address, and other information necessary for processing the order.
The client is obliged to provide real, complete, and accurate information. The company cannot be held liable for delays, impossibility of delivery, or other consequences resulting from incorrect, incomplete, or outdated data.
The prices displayed on the website are expressed in the currency indicated on the platform and are the prices applicable at the time the order is placed.
In certain situations, the final cost of the order may differ from the initial estimated cost, including in the following cases:
lack of certain products in stock, in which case some products may be removed from the order;
replacement of certain products, with the client’s consent, with equivalent products;
products sold by kilogram / by weight, for which an estimated price may be displayed on the website, while the final cost may be lower or higher depending on the actual weight of the delivered product.
In the case of products sold by kilogram, the buyer accepts that the final price is determined according to the actual quantity delivered, and not exclusively according to the estimated value initially displayed on the website.
Upon receiving the order, the client is required to check the integrity and quantity of the products according to the receipt / accompanying document.
The company may make available to clients one or more of the following payment methods:
online payment by bank card;
payment by card upon delivery;
cash payment upon delivery;
other payment methods displayed on the website at the time of the order.
Online payments are processed through secure systems in accordance with the standards of the payment service providers.
When paying by bank card, technical or banking procedures of authorization, validation, or temporary reservation of certain amounts may apply, in accordance with the policies of the financial institutions involved.
For orders containing products sold by kilogram / by weight, when paying by bank card, an amount representing 20% of the order value, excluding the delivery cost, may be temporarily reserved, in accordance with the policies of the banks or payment processors.
After the final processing and invoicing of the order, the difference between the reserved amount and the amount actually due shall be refunded to the user, in accordance with the applicable banking procedures.
The delivery of products shall be carried out according to the conditions, deadlines, and delivery areas indicated on the website or communicated to the client when the order is confirmed.
The company makes every effort to comply with the estimated delivery times, however these may vary depending on product availability, order volume, logistical conditions, or other objective circumstances.
If the delivery cannot be carried out for reasons attributable to the client, including but not limited to:
failure to answer the courier’s calls;
providing an incorrect, incomplete, or non-existent address;
failure to receive the order at the time of delivery,
the company reserves the right to refuse reimbursement of the costs related to the order and/or delivery, to the extent permitted by law and depending on the specific circumstances of the case.
Alcoholic products available in the Vinotecă section may be purchased only by persons who have reached the age of 18.
By placing an order containing alcoholic products, the client declares under their own responsibility that they are at least 18 years old.
The company reserves the right to request proof of age upon delivery and to refuse handover of alcoholic products if the recipient:
has not reached the legal age;
cannot provide proof of age;
requests delivery outside the time interval permitted by the applicable legislation.
Alcoholic products are sold exclusively to persons who have reached the legal age, within the time interval permitted by law.
The company makes efforts to ensure that the information regarding product availability is as accurate and up to date as possible. However, there may be situations in which certain products displayed on the website are no longer available at the time the order is processed.
In such cases, the company may:
inform the client about the unavailability of the product;
propose, with the client’s consent, replacement with a similar product;
remove the unavailable product from the order;
update the final order value according to the content actually delivered.
Refunds of amounts paid shall generally be made using the same payment method used for paying for the order, in accordance with the applicable procedures.
A full or partial refund may take place where the company cannot fully or partially fulfill the order or in other cases provided by law or by the applicable commercial policies.
The company cannot be required to refund the amounts related to an order where the failure to deliver or the impossibility of completing the delivery occurred due to the client’s fault, including in the cases provided in the section regarding delivery.
Any request regarding a return or refund shall be sent to the email address: info@icascaval.md, together with the information necessary to identify the order and examine the request.
All website content, including but not limited to texts, images, graphic elements, logos, trade names, databases, and other materials, is the property of Istorii cu Cașcaval SRL or is lawfully used by the company.
It is prohibited to copy, distribute, publish, modify, transmit, reproduce, or exploit the website content, in whole or in part, without the company’s prior written consent.
The personal data provided by users and buyers are processed in accordance with the applicable legislation and the company’s privacy policy.
The data may be used for:
processing and delivering orders;
communication with the client;
issuing fiscal documents;
handling requests, complaints, or returns;
sending commercial information, promotions, or notifications, to the extent that the user has expressed their consent, where such consent is required by law.
The company treats personal data confidentially and adopts reasonable measures to protect them.
The company may use electronic means of communication to send information regarding orders, confirmations, status updates, or, where applicable, commercial and promotional communications.
The website may use cookies and similar technologies for functioning, analysis, statistics, and optimization of the user experience. Users may manage their cookie preferences through their browser settings or through the tools made available on the website, as applicable.
The company makes all reasonable efforts to keep the information on the website accurate and up to date, however it does not guarantee the complete absence of errors, technical interruptions, or inconsistencies.
The website is provided in the form available at the time of access. The company shall not be liable for:
temporary interruptions in operation;
impossibility of accessing the website for technical reasons beyond its control;
indirect losses, consequential damages, or consequences resulting from improper use of the website;
errors caused by incorrect data provided by the client.
At the time of delivery, the client is required to check the received products in terms of:
integrity;
quantity;
compliance with the receipt or the documents related to the order.
Any claims regarding the quantity, integrity, or conformity of the products must be made at the time of receipt. After acceptance and receipt of the products, subsequent complaints may be limited to the extent permitted by law and depending on the nature of the delivered products.
Neither party shall be liable for the total or partial non-performance of its obligations if such non-performance was caused by a force majeure event as recognized by the applicable law.
The party invoking force majeure shall notify the other party within a reasonable time and shall make efforts to limit the consequences of the respective event.
The company reserves the right to modify or update these terms of use at any time.
The updated version shall be published on the website and shall take effect from the date of publication, except where the law provides otherwise.
Users are encouraged to consult this page periodically.
These terms are governed by the legislation in force of the Republic of Moldova.
Any misunderstanding arising between the company and the user or buyer shall, as far as possible, be resolved amicably. If amicable settlement is not possible, the dispute shall be submitted to the competent courts in accordance with the applicable legislation.
For questions, requests, or assistance regarding the use of the website or the orders placed, you may contact us at:
Istorii cu Cașcaval SRL
Phone: (+373) 78013333
Email: info@icascaval.md
